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01

Return
Policy

 

Return Policy

Molekule.com 60 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from molekule.com for any reason, you have 60 days from the date of shipment to request a full refund. Refunds will exclude shipping charges. You may return any physical product purchased on molekule.com in accordance with the terms below:

To qualify for a refund, all the following conditions must be met:

  • A return authorization must be requested from our customer service team within 60 days of your purchase date. To request a return authorization, please contact Customer Service here.
  • You must return the product to Molekule in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
  • The return authorization number must be included along with your returned product.

Additional terms and conditions

  • Shipping and handling charges are not refundable.
  • You are responsible for, and must prepay, all shipping charges. You also assume the risk of loss or damage to the returned product(s) while in transit back to Molekule.
  • If you return a product to Molekule

    • without a return authorization from Molekule or
    • without all parts and accessories originally included with your purchase
    • not in good condition (meaning broken or damaged)
    • Molekule retains the right to either refuse acceptance of the return or charge you a restocking fee of 15% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.

02

Returns
FAQ

 

Returns FAQ

What if I do not have the original shipping carton?

If you do not have the original packaging, we can send you a replacement shipping carton for a nominal fee of $15 USD. This charge will be deducted from your refund. If you are interested in this service please contact our Customer Support team.

How long does it take to receive my refund?

When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the purchase.

What if I purchased from a retailer?

Retail purchases are subject to the retailers policies. Please contact the retailer you purchased your Molekule from.

03

Product
Limited
Warranty

 

Product Limited Warranty

Molekule warrants that for a period of one year from shipment, the Product will be free from defects in materials and workmanship under normal use in accordance with the documentation provided with the Product. In the event of a defect, contact Molekule at http://molekule.com/contact for return instructions.

Molekule’s sole obligation under this warranty will be at its option to repair or replace the Product and the replaced product will be warranted for the remaining period of the original warranty. Replacement products may contain new or refurbished parts. This warranty does not apply to Products damaged by misuse, accident, electrical disturbance or normal wear and tear. The Product is not designed for or warranted against damage from use in areas subject to extreme temperature, excessive moisture, or other inherently hazardous environments. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY. EXCEPT FOR THE LIMITED EXPRESS WARRANTIES SET FORTH ABOVE, MOLEKULE DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.