What if I do not have the original shipping carton?
If you do not have the original packaging, we can send you a replacement shipping carton for a nominal fee of $15 USD. This charge will be deducted from your refund. If you are interested in this service please contact our Customer Support team.
How long does it take to receive my refund?
When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the purchase.
What if I purchased from a retailer?
Retail purchases are subject to the retailers policies. Please contact the retailer you purchased your Molekule from.